Medication synchronization using the appointment-based model

Course description
Target Audience:

Technicians in community-based practice.

Universal program number: 0401-0000-13-013-H04-T
Activity type: Knowledge-based


To equip the pharmacist and technician with the background and tools necessary to design, implement and execute an effective medication synchronization program using the appointment-based model (ABM).


This continuing education module is intended for pharmacists and technicians who are interested in implementing an appointment-based, methodological approach to pharmacy workflow using medication synchronization. Through this module, the pharmacy team will understand the characteristics of the appointment-based model, or ABM; why it is gaining increased recognition; the necessary elements to implementation; how to synchronize a patient’s prescriptions; and how to perform daily operational tasks related to the model.

Learning objectives:

Upon completion of this program, the pharmacist and technician should be able to:

  1. Define the impact of ABM on the quality of safe and appropriate medication use.
  2. Develop an operating environment, culture and accompanying procedures to facilitate the implementation of ABM at a pharmacy.
  3. Demonstrate ability to effectively populate the ABM program with appropriate patients.
  4. Produce sustainable workflow and manage daily operations associated with ABM.
  5. Advocate model through targeted marketing.
To obtain credit:

A minimum test score of 70% is needed to obtain credit. Submit your answers to the learning assessment questions online at Your statement of credit will be available through CPE Monitor located at To ensure transmission of credit hours to CPE Monitor, you must enter your correct e-PID number in your CE profile.

All customer service questions should be directed to (800) 933-9666. This lesson is free of charge.


Drug Store News is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. This CPE Activity is approved for pharmacy technicians and is worth 2.0 contact hours (0.2 CEUs). The activity is available for CE credit through Nov. 26, 2016.

This CPE activity has been develop to meet the requirements for PTCB recertification.

Faculty & disclosure

By Samuel F. Stolpe, PharmD, associate director, quality initiatives, Pharmacy Quality Alliance

Samuel F. Stolpe and the DSN editorial and continuing education staff do not have any actual or potential conflicts of interest in relation to this lesson.

This lesson is supported by an education grant from VoicePort.

Course summary
Credit hours: 
  • 2.00 Technician
Course format: 
Written Lesson
Course opens: 
Course expires: 

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