Cough, cold and flu update for pharmacy technicians

Target Audience:

Technicians in community-based practice.

Universal program number: 0401-0000-16-205-H01-T
CE Broker tracking number: 20-572626
Activity type: Knowledge-based


To improve the pharmacy technician’s ability to help patients with the prevention and treatment of cough, cold and flu, including triaging questions and recommendations between the patient and the pharmacist.


Cough, cold and flu are among the most commonly experienced conditions in adults and children, leading them to seek medical care.1,2 Patients and caregivers frequently seek the pharmacist’s advice for treating symptoms associated with cough, cold and flu, as well as preventing their spread. As patients arrive at the pharmacy, the technician is usually the first point of contact and can assist by triaging questions; collecting additional information that may help in targeting the pharmacist’s education; advocating for and referring patients to the pharmacist for education and services; and locating recommended products that the patient would like to purchase. Pharmacy technicians also can be instrumental in asking about past immunization status to identify patients who may benefit from immunizations available in the pharmacy.

Learning objectives:

Upon completion of this program, the technician should be able to:

  1. Recall symptoms associated with cough, cold and flu in adults and children.
  2. List non-pharmacologic and pharmacologic options available for treating cough, cold and flu in adults and children.
  3. Assist patients in locating non-pharmacologic treatment options, including humidifiers and vaporizers, which are appropriate.
  4. Explain when to refer a patient with potential cough, cold and flu symptoms to the pharmacist or other healthcare provider.
  5. Identify opportunities to offer immunizations by screening patients who present to the in window with prescriptions, refills or questions.
To obtain credit:

No payment is necessary. This lesson is sponsored by Kaz.

A minimum test score of 70% is needed to obtain credit. Submit your answers to the learning assessment questions online at Your statement of credit will be available through CPE Monitor located at To ensure transmission of credit hours to CPE Monitor, you must enter your correct e-PID number in your CE profile.

If you have a question, visit our Frequently Asked Questions page.

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Drug Store News is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. This CPE activity is approved for technicians and is worth 1.0 contact hours (0.1 CEUs). The activity is available for CE credit through Oct. 1, 2018.

Course summary
Credit hours: 
  • 1.00 Technician
Course opens: 
Course format: 
Written Lesson
Course expires: 

Marsha Millonig, BPharm, MBA, consultant and associate fellow at the University of Minnesota College of Pharmacy, center for leading healthcare change

Marsha Millonig and the DSN editorial and continuing education staff do not have any actual or potential conflicts of interest in relation to this lesson.

Available Credit

  • 1.00 Technician

Accreditation Period

Course opens: 
Course expires: 


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